Refund & Return Policy

We want you to have a great experience and be satisfied with your purchase from Wizard's Fyre Games. We recommend you carefully review your cart and purchase before placing your order. This policy explains when you can return an item and how refunds are issued. If you have any questions about this policy, please don't hesitate to contact us at [email protected].

You may request a return within thirty (30) days of delivery if the item is not on the Non-Returnable Items Section #3 in this policy. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging where applicable

The following items cannnot be returned or exchanged under any circumstances:

• Trading Card Game products including, but not limited to individual singles, booster boxes, collector booster boxes, booster packs, pre-constructed decks (pre-cons) and, any other trading card game products cannot be returned or exchanged.
• Sports cards of any kind
• Items marked "final sale" or "as-is" or "clearance" at the time of purchase.
• Items damaged through customer use, misuse, or improper storage
• Gift cards, digital products, and store credit.

To start a return, contact us at [email protected] with your order number and the items you want to return. We will provide return instructions. Items sent back without first requesting a return may not be accepted.

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within five (5) business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.

If you paid all or part of an order with a gift card or store credit, that portion is refunded back to your gift card or store credit balance rather than to a card or bank account, and any remainder goes back to the payment method you used for it.

Wizard's Fyre Games is not liable for Stolen or Misplaced or Lost in Transit orders that have been marked as delivered.

Original shipping charges are non-refundable unless the return is due to our error (e.g. a wrong or defective item). Return shipping costs are the customer’s responsibility.

If you receive a damaged, defective, or incorrect item, contact us at [email protected] within five (5) days of delivery with photos. We will arrange a replacement or refund at no additional cost to you. Upon request, you must return the damaged, defective, or incorrect item to back us before we arrange a replacement or refund.

The fastest way to exchange an item is to return the original (per this policy) and place a new order.

Questions about a return or refund? Contact Wizard's Fyre Games at [email protected].